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Why Norfolk employers end up on a retainer

Most of the businesses we support across Norfolk have between five and eighty staff. That is the range where people problems stop being occasional and start being weekly, but where a salaried HR manager — £35,000 to £50,000 before overheads — still cannot be justified. A retainer covers the gap: a named consultant who already knows your business, reachable the same day.

The county's shape matters here. Norfolk businesses are spread thin, and a lot of them are the only employer of their kind for twenty miles. There is no HR person down the corridor and no peer next door to ask. A retained arrangement means the answer is a phone call rather than a search engine.

What a retainer covers

Contracts and handbooks kept current as the law changes. Day-to-day advice on the things that cannot wait — a grievance, a sickness pattern, a resignation that looks like it might become a claim. Disciplinary and grievance hearings, chaired properly. Redundancy and restructure, run to a process that holds up.

Three tiers, so the balance of cost and content fits: Bronze for compliance and advice, Gold adding proactive work, Platinum adding on-site casework. Businesses move between them as they grow.

Common questions

Do you visit, or is it all remote?
Both. Advice, documents and most casework run by phone, video and email. Hearings, investigations and anything sensitive we do on site — Norwich, the coast, the Broads, the west of the county.
What size business is a retainer worth it for?
Broadly from five employees upwards. Below that, ad hoc support usually works out better — we will say so rather than sell you a retainer you do not need.
Are we tied in?
No long tie-in. Businesses move up and down the tiers as their needs change, and several start ad hoc and move to a retainer once the pattern is clear.

Ready to make HR work for your business?

Whether you need ongoing HR support, help with a specific challenge, or a fresh perspective on your people strategy, Mindset HR is here to help.

Norwich, Norfolk  ·  gemma@mindset-hr.co.uk