Mindset HR

Book a consultation

Your culture, and retaining your people

Once recruited, you need to retain your people by ensuring you have a great culture. But you also need to know what this means — not only to you, but to your people too.

How do you improve morale? Is your workforce motivated? Are you thinking about diversity and inclusion, including things like the menopause? We can help with engagement and work with you to ensure you are striving to be the employer of choice.

The Mindset HR team

When culture change consultancy can help

A growing team, a change in leadership or repeated concerns about how people are managed can be a reason to take a closer look at your organisational culture. Start with a specific question: where is the experience of working here falling short of what you want it to be?

Our culture change consultants help you connect that question to practical work. We review what people experience, agree the behaviours and management habits that need attention, and support communication and implementation. Progress should be checked against measures that fit the issue, such as employee feedback, retention or the consistency of management conversations.

Understanding what culture means here

Culture change starts with an honest picture of where you are now. We work with you and your people to surface what is really happening day to day — how decisions get made, how feedback travels, and what behaviour actually gets rewarded.

From there we build a practical plan: the values that matter to your business, the behaviours that bring them to life, and the management habits that keep them in place long after the launch.

Engagement that lasts

Engagement is not a survey. It is the sum of how people are recruited, managed, developed and listened to. We help you close the gap between the culture you describe to candidates and the one your people experience in their first ninety days.

We support you with communication, manager capability, and the measures that tell you whether anything has actually changed.

A team discussion

Where we typically start

  • Culture and engagement diagnostics across the employee lifecycle
  • Values and behaviour frameworks your managers can actually use
  • Diversity and inclusion, including menopause and wellbeing support
  • Employer-of-choice positioning, from advert through to induction

Common questions about culture change specialist

What does a culture change consultant do?
A culture change consultant helps you understand how people experience work, agree the behaviours you want to encourage and put practical changes into management routines. Our work connects employee feedback, leadership, communication and the employee lifecycle.
How do you measure progress in culture change?
Agree the measures before starting. Depending on the issue, these may include employee feedback, retention, manager follow-through or how consistently teams use a new process. We help you choose measures relevant to your business rather than promise a fixed result.
Can you work alongside our existing HR team?
Yes. We can support an owner-led business or work with an existing HR team on a defined culture or engagement project. We agree responsibilities and the scope with you before work begins.

See how we have helped others

  • wesley scoffins

    May 2024

    “I first contacted Gemma at mindset Hr several months ago when I was struggling with a member of staff. Since first contact Gemma has been nothing short of amazing. She made everything easy to deal with and was always there to answer queries and questions. She made a very stressful and trying situation so much easier. I would not hesitate in recommending Gemma and her team to anyone.”

    Google review
  • Debbie Everett

    Jan 2024

    “as a small business we cannot afford to have a dedicated hr manager - so by using Mindset HR we get swift, good advice without the salary! thank you for always being on hand 😊”

    Google review
  • Gareth Hill UW partner

    Jan 2024

    “What can I say about Gemma and Mindset HR. Amazing, just simply amazing, if we have a good mindset and a clear vision we can accomplish whatever we want, as a business owner that is so important to me and having had the pleasure of listening to Gemma a few times I would highly recommend her to anyone who wants to develop and move forward personally, in business and spiritually. I am very keen to work closely with Gemma as I can clearly see the benefit that Gemma can bring to my business and my team. Setting goals and achieving them is key to success. I really could go on all day but why not take some time to listen to her for yourself, it may just change your life💜”

    Google review
  • Britannia Safety

    Aug 2023

    “Superb service from Gemma @ Mindset HR, Gemma is very friendly and approachable, with a wealth of HR knowledge at her fingertips. Would 100% recommend.”

    Google review
  • Suanne Jones

    Nov 2022

    “Gemma was recommended. If your looking for someone that deals with employment law She is the lady you need. Fantastic service and will not hesitate to recommend Gemma in the future. ⭐⭐⭐⭐⭐”

    Google review
  • Simon Watts

    Nov 2022

    “Great Service, highly recommended”

    Google review
  • Dan Kelly (BNI Norfolk)

    Nov 2022

    “So very impressed with Gemma and Mindset HR. Such huge amount of experience and knowledge available that gets delivered in the calmest of manners. That makes it all so reassuring for everyone involved in an HR process. I thoroughly recommend Gemma & Mindset HR to any company seeking a genuine partner in your business.”

    Google review
  • Helen

    Jan 2022

    “Gemma was welcoming, friendly, supportive and professional. Support was also available in-between sessions which is very considerate.”

    Google review

Google review5.0 average from 10 reviews

Other ways we can help

All services

Ready to make HR work for your business?

Whether you need ongoing HR support, help with a specific challenge, or a fresh perspective on your people strategy, Mindset HR is here to help.

Norwich, Norfolk  ·  gemma@mindset-hr.co.uk