# Mindset HR > HR consultancy for business owners in Norwich, Norfolk. Practical, tailored HR > advice to protect and grow your business — from one HR partner who takes the > time to understand it. Mindset HR is led by Gemma Crane, Managing Director and lead HR Consultant, who holds a CIPD Level 7 Certificate in Personnel Development and has 24 years of HR experience. The wider team brings over 100 years of combined HR experience. Every blog post on this site is written by Gemma Crane. - Address: 13 The Close, Norwich, Norfolk, NR1 4DS - Telephone: 01603 511481 - Email: gemma@mindset-hr.co.uk - Opening hours: Monday to Friday, 9am – 5.30pm - Area served: Norwich and Norfolk, and UK-wide remotely ## Main pages - [Home](https://mindset-hr.co.uk) - [About Us](https://mindset-hr.co.uk/about-me) - [Our Services](https://mindset-hr.co.uk/our-services) - [HR Podcast](https://mindset-hr.co.uk/mindset-hr-podcast) - [Blog](https://mindset-hr.co.uk/blog) - [Press](https://mindset-hr.co.uk/press) - [Contact](https://mindset-hr.co.uk/contact) - [Employment Rights Bill — free guide](https://mindset-hr.co.uk/employment-rights-tips) - [EU Pay Transparency Directive — free guide](https://mindset-hr.co.uk/eu-transparency) ## Services - [Mindset Coaching](https://mindset-hr.co.uk/mindset-coaching): Coaching that shifts how you and your leaders think, decide and lead — working from the inside out. - [Culture Change Specialist](https://mindset-hr.co.uk/culture-change-specialist): Build a culture your people believe in, with engagement and values that survive contact with the day job. - [Recruitment Consultant](https://mindset-hr.co.uk/recruitment-consultant): Find and keep the right people, with a recruitment process built around your business and its values. - [HR Health Check](https://mindset-hr.co.uk/hr-health-check): A clear review of your HR foundations, with a tailored findings report and practical recommendations. - [Ad Hoc HR Support](https://mindset-hr.co.uk/ad-hoc-hr-support): Expert HR support when you need it — day-to-day issues, casework and manager guidance, without a full-time hire. - [HR Packages](https://mindset-hr.co.uk/hr-packages): Bronze, Gold and Platinum retained support — pick the balance of cost and content that fits your business. - [Health and Safety](https://mindset-hr.co.uk/health-and-safety): Practical health and safety guidance that keeps your people safe and your business compliant. - [Payroll Services](https://mindset-hr.co.uk/payroll-services): Accurate, on-time payroll, joined up with the HR records behind it. ## Blog Practical HR guidance written for business owners rather than HR departments. Note that posts are dated and some cover employment law as it stood at the time of writing — always check the publication date before relying on a post. - [Bye bye to “The Great Resignation” and hello to the “Big Stay Era”](https://mindset-hr.co.uk/blog/big-stay-era): Staff turnover has stalled and the Great Resignation is over. What the Big Stay Era means for retention, engagement and your hiring plans. - [The ultimate guide to flexible working](https://mindset-hr.co.uk/blog/the-ultimate-guide-to-flexible-working): A plain-English guide to flexible working: what counts, how the Employment Relations (Flexible Working) Act 2023 changes requests, and how to respond. - [3 steps of quiet quitting](https://mindset-hr.co.uk/blog/3-steps-of-quiet-quitting): Quiet quitting starts long before anyone resigns. The three warning signs to watch for, and how to re-engage a disengaged team member early. - [HR Mindset – August 2024 HR Newsletter](https://mindset-hr.co.uk/blog/hr-mindset-august-2024-newsletter): August 2024 HR newsletter: how flexible is your business really, what flexible working asks of you, and where most employers get it wrong. - [3 money saving benefits of using HR software](https://mindset-hr.co.uk/blog/3-ways-hr-software-can-save-you-money): HR software does more than cut admin. Three ways it saves money: less time on paperwork, fewer costly errors, and better people decisions. - [The business owners guide to why employee handbooks are important and why you should have one for your company](https://mindset-hr.co.uk/blog/the-business-owners-guide-to-why-you-should-have-a-handbook-for-your-company): An employee handbook protects you and sets expectations. What to include, why it matters for compliance, and how it speeds up onboarding. - [Can you legally ask if someone is neurodivergent?](https://mindset-hr.co.uk/blog/can-you-legally-ask-if-someone-is-neurodivergent): One in five people are neurodivergent. What you can and cannot ask at work, and how to support neurodivergent staff without breaking the law. - [HR Mindset – July 2024 HR Newsletter](https://mindset-hr.co.uk/blog/hr-mindset-july-2024-hr-newsletter): July 2024 HR newsletter: why every business needs a company handbook, the three reasons it matters, and the risks of not having one. - [The business owner’s guide to menopause in the workplace](https://mindset-hr.co.uk/blog/guide-to-menopause-in-the-workplace): Menopause affects most women aged 45 to 55 and can count as a disability. How to support staff, cut absence and reduce your tribunal risk. - [How unconscious bias can affect employee engagement and retention](https://mindset-hr.co.uk/blog/unconscious-bias): Unconscious bias affects everyone, including you. How hidden prejudice damages engagement and retention, and what leaders can do about it. - [HR Mindset – June 2024 HR Newsletter](https://mindset-hr.co.uk/blog/hr-mindset-june-2024-hr-newsletter): June 2024 HR newsletter: menopause at work, the Lynskey tribunal ruling, and when menopause symptoms can be treated as a disability. - [Step-by-step guide: How to set up your own in-house HR department](https://mindset-hr.co.uk/blog/step-by-step-guide-how-to-set-up-your-own-in-house-hr-department): Ready to hire your own HR team? A step-by-step guide to setting up an in-house HR department, what it costs, and when it is the right move. - [How to handle Flexible Working requests (Employment Rights Bill)](https://mindset-hr.co.uk/blog/how-to-handle-flexible-working-requests-employment-rights-bill): Flexible working is now a day-one right. What the 2023 Regulations changed, what you are obliged to do, and how to handle a request properly. - [HR Mindset – May 2024 HR Newsletter](https://mindset-hr.co.uk/blog/hr-mindset-may-2024-hr-newsletter): May 2024 HR newsletter: is it time to set up your own in-house HR department? What it costs, what it delivers, and how to get started. - [3 ways you can improve your HR policies](https://mindset-hr.co.uk/blog/3-ways-you-can-improve-your-hr-policies): Unclear, outdated policies cause confusion and compliance risk. Three practical ways to make your HR policies clear, current and usable. - [Four BIG employment law changes coming into effect in April 2024](https://mindset-hr.co.uk/blog/april-2024-hr-newsletter): Four major employment law changes took effect in April 2024, from redundancy protection to flexible working. What you must do to stay compliant. - [700 construction workers take their own lives every year in the UK](https://mindset-hr.co.uk/blog/construction-workers-health-wellbeing): Around 700 UK construction workers take their own lives each year. Why the risk is so high on site, and what employers can do about it. - [HR Mindset – April 2024 HR Newsletter](https://mindset-hr.co.uk/blog/hr-mindset-april-2024-hr-newsletter): April 2024 HR newsletter: the four big employment law changes now in force, and the action every employer needs to take to stay compliant. - [3 reasons to speak to an HR Consultant today](https://mindset-hr.co.uk/blog/3-reasons-hr-consultant): Still weighing up whether to call an HR consultant? Three straightforward reasons it pays off for a growing business. - [How to conduct an employee survey](https://mindset-hr.co.uk/blog/how-to-conduct-an-employee-survey): Employee surveys show you what is really going on. Ten steps to run one properly, from writing the questions to acting on the results. - [What is constructive dismissal?](https://mindset-hr.co.uk/blog/what-is-constructive-dismissal): Constructive dismissal is when conditions force an employee to quit. How it differs from unfair dismissal, and how to avoid a claim. - [HR Mindset – March 2024 HR Newsletter](https://mindset-hr.co.uk/blog/march-2024-hr-newsletter): March 2024 HR newsletter: why employee surveys are one of the most powerful decision-making tools a business leader has. - [3 reasons to hire an apprentice](https://mindset-hr.co.uk/blog/3-reasons-to-hire-an-apprentice): Put off hiring an apprentice by the paperwork? It is simpler than you think. Three reasons an apprentice is worth it for your business. - [The business owner’s guide to absence management](https://mindset-hr.co.uk/blog/the-business-owners-guide-to-absence-management): Absence cost UK employers around £7bn in 2020. How to track absence, understand what is really causing it, and bring it down in your business. - [3 reasons why you should be using employment surveys in your business](https://mindset-hr.co.uk/blog/3-reasons-employment-surveys): Worried a staff survey will open a can of worms? It will not. Three reasons employee surveys give clearer answers than conversations do. - [HR Mindset – February 2024 HR Newsletter](https://mindset-hr.co.uk/blog/february-2024-hr-newsletter): February 2024 HR newsletter: what absence really costs your business, how to calculate it, and practical ways to bring it down. - [3 ways to manage your remote team’s performance.](https://mindset-hr.co.uk/blog/remote-team-performance): Managing people you cannot see is hard. Three practical techniques to lift remote team performance and get visibility on what is happening. - [Not completing right to work checks? You could be fined up to 60k](https://mindset-hr.co.uk/blog/not-completing-right-to-work-checks-you-could-be-fined-up-to-60k): Fines for employing an illegal worker have risen from £20,000 to £60,000. Which right to work checks you must complete, and when. - [The business owner’s 2024 HR checklist](https://mindset-hr.co.uk/blog/2024-hr-checklist): A five-point HR checklist for business owners: compliance, contracts, pay, performance and culture — the basics that prevent costly claims. - [HR Mindset – January 2024 HR Newsletter](https://mindset-hr.co.uk/blog/january-2024-hr-newsletter): January 2024 HR newsletter: the five things an expert HR consultant would tell you to sort out at the start of the year. - [Diversity and inclusion are important on site and in the factory too](https://mindset-hr.co.uk/blog/diversity-inclusion-different-industries): Diversity and inclusion matter on site and in the factory too. The difference between the two, and what leaders in manual industries must know. - [3 ways employment surveys help you improve your business](https://mindset-hr.co.uk/blog/employment-surveys): Making people decisions on gut feel? Three ways employment surveys give you the evidence to improve your business with confidence. - [Your business’s plan to improve employees’ mental health](https://mindset-hr.co.uk/blog/business-plan-improve-mental-health): Mental health affects one in six workers and costs UK employers up to £44bn a year. How to build a plan using the Thriving at Work standards. - [HR Mindset – December 2023 HR Newsletter](https://mindset-hr.co.uk/blog/december-2023-newsletter): December 2023 HR newsletter: why an employee mental health plan is now business critical, and how to build one that works. - [Mindset HR’s Business Enquirer Issue](https://mindset-hr.co.uk/blog/mindset-hrs-business-enquirer-issue): Gemma Crane speaks to Business Enquirer about Mindset HR's holistic, mindset-led approach to HR and why wellbeing drives business results.