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Ad Hoc Reactive HR Support
Expert HR support when you need it — day-to-day issues, casework and manager guidance, without a full-time hire.
CIPD Level 7 Qualified
HR consultants for business owners in Norwich & Norfolk
When people problems take up more of your time than growing your business, it’s time for expert HR support — from one HR partner who takes the time to understand it.
Rated by business owners on Google
Are you looking for solutions to your people challenges?
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0+
Years combined team experience
CIPD
Level 7 qualified
People
First approach
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Tailored support
“We start with your business, not a template.”
About Mindset HR
HR support that understands your business.
We work closely with business owners across Norwich and Norfolk to understand your needs, your challenges and your circumstances — then build an HR solution around them. No one-size-fits-all, no jargon; practical advice from a team with over 100 years of combined experience at both operational and strategic level.
Operational & strategicDiverse industriesPeople first
Talk to us about your business HR solutions built around your business.
From leadership and culture to recruitment, compliance and outsourced HR support, Mindset HR provides practical solutions tailored to your needs.
HR
solutions
solutions
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Subscription Packages
Bronze, Gold and Platinum retained support — pick the balance of cost and content that fits your business.
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Recruitment
Find and keep the right people, with a recruitment process built around your business and its values.
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Culture Change
Build a culture your people believe in, with engagement and values that survive contact with the day job.
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Employee Relations Support
Employee relations support for grievances, disciplinaries, absence and performance — practical, defensible help at every step.
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HR Health Check
Determining what is currently in place and how effective it is, with a tailored findings report.
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Mindset Coaching
Group and one-to-one coaching that shifts how you and your leaders think, decide and lead.
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HR Software Solutions
HR software for small businesses, selected for your size and stage, implemented properly and adopted by your managers.
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Reward and Recognition Platform
An employee recognition platform with benefits and rewards your people value, helping them feel appreciated day to day.
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Change Management
Change management consultant support for restructuring and redundancy — the process, consultation and difficult conversations.
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Health and Safety
Practical health and safety guidance that keeps your people safe and your business compliant.
Mindset CoachingExplore Mindset Coaching 
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Transform the way you lead.
Coaching that empowers you to redefine your beliefs, values, identity and purpose — group and one-to-one. Our blend of development insight and HR strategy helps you sculpt the reality you want for yourself and for your organisation.
Group and one-to-one coaching
Performance results and life coaching
Confident, human leadership
CommunityMum's Mindset ComebackJoin the community on Skool (opens skool.com in a new tab)Placeholder copy — final Mindset Coaching content to follow from the client.
“Lead your people, not just the work.”
Coaching
1:1 & group
More than HR. A partner for your people.
Experience, accreditation and a genuinely people-first way of working — brought to your business.
Expertise & Experience
Over 100 years of combined HR experience across our team, spanning diverse industries at operational and strategic levels.
CIPD Level 7 Qualified
Fully accredited HR expertise, with knowledge of best practice and compliance.
People-First Approach
Helping organisations build stronger teams, better engagement and healthier workplaces.
Tailored HR Solutions
No one-size-fits-all. Every solution is shaped around your business and your people.
Our core purpose
Protect Business, Empower People, Inspire Growth.
These are the values our clients tell us they feel when they work with us — the feedback that comes back again and again.
Understanding
Actively listening to gain the knowledge needed to respond appropriately.
Empathetic
Understanding what someone else is going through and how they feel.
Trusted
Being transparent and approachable while serving the best interests of others.
Attentive
Taking the time to make others feel important and understood.
Reliable
Being who we say we are going to be, and doing what we say we are going to do.
How it works
Three steps, no guesswork.
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Understand
We listen to your business, your people and your challenges.
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Plan
We create a practical HR approach tailored to your needs.
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Support
We work alongside you to implement the right solutions.
Client story · Norfolk Mead
A team of 73, and the owners are out of the HR seat.
Anna and James run the Norfolk Mead as a family business. Their team now takes questions to Faith rather than to the owners, the compliance side is handled as the law moves, and Anna is back in the kitchen instead of in the middle of every people issue.
Book a CallWhat our
clients say
We’re proud to support businesses with practical HR advice and real results. Here’s what some of our clients have to say.
View all reviewsGoogle review5.0 average from 10 reviews
Insights that help people and businesses grow.
Conversations, articles and press from Mindset HR.
Where we work
HR support across Norfolk
From the office at Oak Lodge Business Centre, 129 School Lane, Little Melton, Norwich, we work with employers the length of the county — Norwich professional firms, coastal hospitality, food production out in the west, and the offshore trade at Great Yarmouth.
HR Support Across NorfolkOutside Norfolk? Our Norwich-based team also provides remote HR support for employers across the East of England. Discuss any on-site requirements with us before booking.
Awards & recognition
Recognised for people-first HR expertise and meaningful results
Independent recognition for the work we do with business owners and their teams, including the 2026 Award of Excellence for HR Consultancy of the Year.
Ready to make HR work for your business?
Whether you need ongoing HR support, help with a specific challenge, or a fresh perspective on your people strategy, Mindset HR is here to help.
Norwich, Norfolk · gemma@mindset-hr.co.uk